The essentials
- Quotes are free and carry no obligation.
- Bookings are confirmed in writing after scope, timing, price and any required payment are agreed.
- Tell us promptly if access, parking or the property condition changes.
Draft policy: obtain legal review before treating this page as final terms. Nothing here removes rights provided by UK law.
Getting a quote
Quotes may be requested by phone, WhatsApp or the website. We may ask about the postcode, service type, rooms, bathrooms, condition, access and additional tasks. Photos or a walkthrough video may help. Unless stated otherwise, quotes are valid for 14 days.
Confirming and paying
A booking is confirmed when the date, arrival window, scope and price are agreed in writing, full access details are supplied, and any required deposit or advance payment is received. Payment may be by bank transfer, card or payment link, or cash where agreed in advance.
Products, access and parking
Cenlora normally uses its own products and equipment. Customer-supplied products may be used by prior agreement. Customers must provide accurate access and parking information; material delays or unavailable access may reduce cleaning time or lead to fair rescheduling or cancellation charges.
Scope, concerns and changes
The written quote defines the booked scope. Extra work requires agreement before it begins. Cleaning concerns should be raised as soon as possible, ideally within 24 hours, with photos where useful. Where appropriate, Cenlora may arrange a revisit for tasks within the original scope.